Pet care that fits your routine.

Deposits

A 50% deposit is required to secure all overnight bookings. Deposits are applied toward the total cost of your booking, with the remaining balance due after services are completed.

Cancellation policy

Overnight services

Payment for overnight services is due one week before the service start date to finalize the booking.

• 14 or more days before: full refund.
• 7–13 days before: 50% refund.
• Within 7 days: 100% charge.

Walks and drop-in visits

Payment is due one day before service begins. Cancellations made within 24 hours before a walk or drop-in visit will not be charged.

Holiday cancellation policy

For overnight stays, walks, and drop-in visits during holidays, a 50% nonrefundable deposit is required to secure the booking. Cancellations made within 14 days of the start date will be charged the remaining balance in full.

Security camera policy

Clients must disclose all indoor and outdoor security cameras to the sitter and on the intake form before service begins. Failure to do so can result in immediate termination of service.

Owner policy

Run, Play, WOOF! Pet Care reserves the right to cancel a service if the sitter feels uncomfortable or unsafe, or is put in harm’s way. If a client’s behavior is perceived as threatening or harassing, the sitter may leave the home immediately without prior notice.

Cat policy

Cats must remain indoors during drop-in and overnight visits to help ensure their safety and well-being.

Emergency and environmental conditions

In an emergency, inclement weather, natural disaster, or other unforeseen circumstance, service schedules may be modified, delayed, or adjusted. Reasonable judgment will be used to help ensure the safety of pets and property.

Advance notice of service providers

Please provide at least 24 hours’ notice if a contractor, repair person, cleaner, or other service provider is expected at the home during a scheduled visit. If notice is not provided before arrival, Run, Play, WOOF! Pet Care reserves the right to cancel the visit.

Emergency and veterinary protocols

If a health concern arises, we will contact you immediately. If you cannot be reached and urgent attention is needed, we are authorized under the client agreement to transport your pet to the designated veterinarian or nearest emergency clinic and authorize treatment up to the limit specified at booking.

Home access and key security

We offer two access options and recommend a combination lockbox for most clients. At the meet and greet, we’ll review the options and arrange access before the first paid booking.

1. Combination lockbox (recommended): The client installs it on the door handle and sets the combination, which can be changed at any time. The key is retrieved for each visit and returned to the lockbox before leaving.
2. Smart lock code: The client provides a unique code for an existing smart lock. The code can be revoked at any time, and no physical key is needed.